Refund policy
At Kaleolani Hawaii, each piece is created and inspected with care. Some items are made-to-order through our production partner, while others are handmade or kept in stock and shipped directly by us. To honor this process, all sales are final, with limited exceptions noted below.
Made-to-Order Items
- We only accept replacements if the item arrives misprinted, damaged, or defective.
- Claims must be submitted within 30 days of delivery.
- Please provide your order number and clear photos of the issue when you contact us.
- We cannot accept returns or exchanges for buyer’s remorse, size issues, or color preference.
In-Stock & Handmade Items
- Each item is carefully inspected before being shipped.
- Because of this, all sales of in-stock and handmade products are final.
- We do not accept returns or exchanges.
How to Request a Replacement
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Contact us first
- Email us at Kaleolanihawaii@gmail.com within the timeframe above (30 days for made-to-order).
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Include your order number in the subject line.
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Provide photos
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For defective or misprinted items, attach clear photos showing the issue.
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Next steps
- We’ll review your request and confirm if it qualifies.
- If approved, we’ll arrange either a replacement or refund at no extra cost.
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Please do not send items back without contacting us first, as unauthorized returns cannot be processed.
Summary
- All sales are final.
- Replacements are only provided for defective, damaged, or misprinted made-to-order items.
- Claims must be submitted within 30 days with photo proof.
- Contact: Kaleolanihawaii@gmail.com
Questions or concerns?
We know things happen, and we want you to feel good about your Kaleolani Hawaii experience. If you run into any issues with your order, please feel free to contact us at Kaleolanihawaii@gmail.com. We’ll review the situation together and figure out the best way to help.